Are you finding that you are on the phone to couriers for longer than you would like? Finding that you are making more calls but not getting the ‘right’ courier service first time? There are 3 common mistakes customer’s make when calling a courier.

  1. They call but don’t know what type of courier they want
  2. They have no idea of the weight of the object
  3. They expect it to cost far less than what they have been quoted

Lets look at the common mistakes people make on an individual basis

They call but don’t know what type of courier they want. This is a very common mistake and some courier with online booking companies are happy to advise on the right type of courier service for the item that needs to be delivered. A little research prior to calling will mean you call the right service for the item. 2 minutes Googling can save 15 minutes on the phone.

They have no idea of the weight of the object

Each vehicle can take a certain weight, the right vehicle for your delivery will depend on the weight of the item. Even if the item is for parcel courier rather than same day courier, the weight still needs to be known as often the price increases as the weight increases.

They expect it to cost far less than what they have been quoted

Would you get in your car and drive 200 miles for £20? No? Then why do you think a courier will? When you add up the costs of the fuel, wages, insurance and other things you will see that delivering goods can be expensive to do, be realistic in your expectations and remember if you wouldn’t do it, why would they?

And a bonus tip to make life easier for you when comparing courier services…

Make sure you compare like for like in service comparisons. A parcel service differs greatly from a same day courier service. When comparing prices, make sure you are comparing the exact same type of courier service or you could be disappointed!

Avoiding these common mistakes will enable you to source the correct courier service for your items and enhance the service provided by your business, to its customer’s.

Sarah Arrow works for Same day couriers that deliver high value goods with fantastic service from Essex, Kent, London all over the UK and back again. She is happy to advise all on your delivery requirements and answer any questions on 0800 917 7084 or drop by and make a note of our website.

 

Leave a Reply

Your email address will not be published. Required fields are marked *